1. What Makes Your Products Eco-Friendly?

Our products are crafted with sustainability in mind, using materials that are biodegradable, recycled, or sourced from sustainable practices. We partner with brands that prioritize the planet, ensuring everything from packaging to production minimizes environmental impact.

2. How Do I Track My Order?

Once your order is shipped, you'll receive a tracking number via email. Simply click the link or enter the tracking number on the courier's website to follow your package's journey to your doorstep.

3. Do You Offer International Shipping?

We currently offer shipping across Europe. Shipping costs and delivery times vary depending on the destination. Please check our shipping policy for detailed information on shipping rates and timelines for European countries. If you're outside Europe and interested in our products, feel free to contact us at admin@myecobox.co.uk for future updates on our shipping policies.

4. Can I Return Products?

Absolutely! We want you to love your purchase. If you're not satisfied, you can return most items within 30 days for a refund or exchange. Please review our return policy for more details.

5. How Can I Contact Customer Service?

Our friendly team is here to help! Reach out to us at admin@myecobox.co.uk for any questions, concerns, or feedback. We strive to respond to all inquiries within 24 hours.

6. Are Your Products Vegan and Cruelty-Free?

Yes! We're committed to ethical practices. All our products are vegan, and we ensure they're cruelty-free, never tested on animals.

7. How Do I Make Changes to My Order?

If you need to make any changes to your order, please contact us as soon as possible. We can modify your order before it's shipped, but once it's on its way, we're unable to make changes.