FAQ

 

What is your shipping policy?

We ship all our boxes on the 21st of each month with Royal Mail 2nd Class.

DOMESTIC

Domestic shipping is free and by Royal Mail 2nd class. We estimate that delivery should take between 3-5 working days.

INTERNATIONAL

If you live in the EU please get in touch and we can give you a quote for delivery.

How does the Monthly subscription work?

If you have subscribed to our monthly subscription plan then we will ship your box on the 21st of each month. We take payment by the 11th of each month unless you cancel before then.

How do the 3/6 month subscriptions work?

We charge these at a reduced price and you will be charged the full discounted amount on check- out. If you order before the 11th of that month your first box will be dispatched on the 21st of that month. If you order after the 11th then your first box will be dispatched the following month. You will receive 3/6 boxes depending on what you have paid for and we will send you a reminder when it is your last box so you can renew your subscription if you wish.

Gift

If you are purchasing either of these as a gift please purchase it under the ‘Gift’ section. We will dispatch the boxes on the usual shipping date- the 21st of each month. As it is a gift we send out a greetings card on your nominated date letting the recipient know that you have bought them a 3/6 month subscription and when they can expect their first box. (We don’t want anyone thinking you have forgotten their birthday!)

How do the gift boxes work?

If you order a gift box we will dispatch it within 2 working days of your order. If you wish the gift to arrive by a certain day please let us know in the notes before you check-out and we will do our best to dispatch it accordingly.

The gift boxes also include a greetings card. Please choose which card you would like before you check out and remember to include a message for us to write in the card!

how does payment work?

Payment is taken monthly from the day you made the initial purchase. So if you place your order for the monthly subscription on the 1st then payment will be taken on the 1st of each month unless you cancel before then. The date your payment is taken does not affect shipping- as long as your payment comes out before the 11th your box will be posted on the 21st. Any payments after the 11th and your box will be shipped the following month on the 21st.

How do I cancel my subscription?

Simply log in to manage your subscription and you will find the option to cancel there. Please note if you wish to cancel that month’s box you must cancel before payment is taken. Payment is taken monthly on the day you initially paid for your subscription. If you cancel after that date we will still take payment for that month and post your box on the 21st as usual. The cancellation will then apply from the following month.

If you have paid upfront for a 3 month or 6 month subscription we are unable to cancel.

Any other questions?

If your question is still unanswered please just get in touch and we will get back to you as quickly as possible.